Oops Protection Plan
Protect your furniture against those “Oops!” moments
Our furniture protection plans let you live with the furniture you love without the worry. With comprehensive coverage for at least 5 years, you can Oops Proof your furniture against stains and damage to leather, fabric, vinyl upholstery, wood and other hard surface furniture. Relax completely knowing your furniture is protected by an affordable furniture protection plan. We even offer 10-year coverage on select items, giving you extended peace of mind.
One simple plan covers it all. Just Oops Proof it!
Jerome’s continually develops better ways to protect your furniture investment. Realizing you may purchase several types of furniture at one time, Oops-Proof offers one furniture protection plan that covers it all. You can protect a single piece of furniture or a whole house-full!
What's covered?
| Accidental Stains & Damage | Fabric | Leather | Wood & Hard Surfaces ** |
|---|---|---|---|
| All Food & Beverage | ✔ | ✔ | ✔ |
| Nail Polish | ✔ | ✔ | ✔ |
| Ballpoint Pen Ink | ✔ | ✔ | |
| Human & Pet Bodily Fluid (except perspiration, and hair or body oils) | ✔ | ✔ | |
| Burn * | ✔ | ✔ | |
| Puncture/Rip/Tear/Cut * | ✔ | ✔ | |
| Frames, Springs and the following mechanisms: sleeper, reclining, inclining, heating and vibrating *** | ✔ | ✔ | |
| Breakage | ✔ | ||
| Liquid Rings or Marks | ✔ | ||
| Gouge/Scratch/Chip * | ✔ | ||
| Cigarette Burns and Heat Marks * | ✔ | ||
| Checking, Cracking, Bubbling, or Peeling of Finish * | ✔ | ||
| Loss of Silvering on Mirrors | ✔ | ||
| Chip, scratch or breakage of glass mirrors | ✔ | ||
| Important Notes | |||
* If resulting from a single incident. Refer to the current Furniture Protection Plan for complete coverage details. | |||
Filing a furniture claim
The steps to file a furniture claim depend on when you purchased your furniture protection:
January 1, 2019, or later
If your claim is a manufacturer-related issue within the first year of purchase, please contact Jerome's.
To request service for a manufacturer related issue outside of the first year of purchase, stains or accidental damage, please contact Furniture Care Protection at (888) 705-4001 or email them at claims@
September 2, 2014, through December 31, 2018
If your claim is a manufacturer related issue within the first year of purchase, please contact Jerome's.
To request service for a manufacturer related issue outside of the first year of purchase, stains or accidental damage within 30 days of occurrence, have a copy of your Guardian Furniture Protection Plan and a receipt showing the purchase of the protection plan. Please visit Guardian Protection online at jeromes.gppclaims.com or call 877-680-2621.
On or before September 1, 2014
To request service for a manufacturer related issue outside of the first year of purchase, stains or accidental damage within 30 days of occurrence have a copy of your receipt showing purchase of the protection plan. Please contact Guardsman at (800) 253-3957.
Filing a mattress pad claim
Steps to file a claim for a mattress pad:
- Refer to your furniture receipt
- Locate the product code for your mattress pad
- If your mattress pad product code begins with ...
ESR
For product codes starting with "ESR", call 844-213-8200
GRD
For product codes starting with "GRD", call 877-782-4611
VSO
For product codes starting with "VSO", call 980-729-5325 or email support@viscosoft.com
You will need to provide a copy of your receipt, contact info, and a detailed description of the issue.